Email us
Anything at all — bugs, questions, feedback, lost progress. We reply within 48 hours.
support@playblockle.com →Read the FAQ
Free-to-play details, the daily world board, cheat-proof leaderboards, invites — the five questions everyone asks.
Open FAQ →Report a bug
Something broke? The pre-filled template asks for the three details that help us fix it fast.
Send a report →Delete my data
One email wipes your scores, streaks, coins and any linked sign-in from our servers within 30 days.
Request deletion →Quick fixes
My score isn't on the leaderboard
Leaderboards need a connection — offline games sync automatically the next time you're online with the app open. Daily scores must also be submitted within the daily window; a game from several days ago won't appear. If a synced score still seems missing after a few minutes, email us with your player ID.
I got a new phone — how do I keep my progress?
On your old phone, open Settings and sign in (Google on Android, Apple on iOS). Then sign in with the same account on the new phone and your streaks, coins and stats come with you. Without a sign-in, guest progress can't be recovered from a lost device.
The "watch ad" button says nothing is available
Ad availability comes and goes by region and time — the app retries automatically, so try again in a minute. Daily reward caps can also pause a button until tomorrow; that's fair-play protection, not a bug.
My streak broke but I played that day
The daily board rolls over at midnight local time. If you played right at the boundary, or offline on another day, the streak repair option in the app can restore it — look for it on the daily card.
How do invite rewards work?
Your friend must install through your invite link (or enter your code in Settings) and play their first game — then you both receive 500 coins automatically. Codes can't be applied retroactively after playing for a while.